Dell Related Complaints

"We seek to establish industry-wide accountability standards to better protect consumers. This website is dedicated exclusively to hear your voice and your complaints against Dell or Dell Financial Services."

- Attorney General Andrew M. Cuomo

This website is dedicated exclusively to your complaints against Dell and/or Dell Financial Services. To file your complaint, you may complete the Form made available to you online and submit it electronically. Additionally, please download your copy of the completed Complaint Form, sign and mail it with any related documentation to the following address:

Consumer Frauds Bureau
Office of Attorney General of New York State
The Capitol
Albany, NY 12224-0341

Any questions, you may call the Attorney General's Consumer Hotline at 1-800-771-7755

58-year-old Paul Reisner, a computer programmer from Westchester County, had a stellar credit history when a Dell sales associate “baited” him to apply for Dell’s preferred no interest and no payment financing offer. When Dell’s sales associate assured him he had qualified for “Dell’s Preferred Account,” Mr. Reisner made his $1500 purchase. Two months later, Mr. Reisner discovered he had been switched to a regular plan with DFS, Dell’s affiliate, at an interest rate of 29%. Mr. Resiner says his regular credit card would have charged no more than 8%.

When 67-year-old Barbara Williams, President of the Crochet Sewing Guild, bought a Dell computer, she also purchased 3 years “on site service.” When Ms. Williams’ computer crashed, she called Dell’s technical support. Ms. Williams says Dell simply abandoned her for 2 months before agreeing to send a technician to her home.